NAVSUP Fleet Logistics Center Norfolk dropped solicitation N0018926QD041 on April 14, 2026 — the recompete for Navy Personnel Command's Records Administration and Management Services (RAMS) work in Millington, TN. The requirement is 100% set aside for Women-Owned Small Businesses holding SeaPort-NxG. Step One viability submissions are due April 21, 2026 at 12:00 PM ET. Full quotes from invited firms are due May 8, 2026 at 4:00 PM ET.
This is a meaningful WOSB-exclusive opportunity: 4.5 years of cost-plus work running the Navy's Official Military Personnel File operations, the Millington Message Center, and the PERSTEMPO helpdesk. The previous award sat with CACI International. Switching from full-and-open to a WOSB set-aside is the part of this story that should make every WOSB SeaPort-NxG holder pay attention — and the part that makes the 6-day Step One turnaround so brutal.
What NPC RAMS actually does — and why the recompete matters
The Bureau of Naval Personnel and its subordinate Navy Personnel Command run the Navy's HR function from Millington, TN. The Functional Management division inside NPC owns the systems and operations that maintain the Official Military Personnel File — a repository of more than 3.6 million permanent records and over 260 million images. Those records feed every Navy Selection Board, every advancement, every PCS, every casualty action, and every records request that comes from a Sailor, a veteran, a Congressional office, or a federal agency.
This task order is how the Navy keeps that operation running. The contractor handles document imaging production, OMPF intake (about 450,000 documents per month into EMPRS, with another 72,000 monthly fitness reports going into the FE subsystem), the PERSTEMPO helpdesk (110,000+ tickets so far this calendar year), the Millington Message Center (averaging 116,000 messages per month through GOES and C2OIX), and the Navy Decorations and Awards Web Service. The current incumbent is CACI International.
Going from full-and-open to WOSB: read this carefully
The most important fact in this solicitation is not in the PWS. It's in the first paragraph of Section A: "This requirement is 100% Women Owned Small Business (WOSB) set aside amongst Seaport-NxG contract holders." The previous iteration of this work was not set aside. The Navy is using this recompete to move the requirement into the small-business base.
For WOSB SeaPort-NxG holders, that's the entire reason to look at this opportunity. A long-running Navy records operation that has been continuously performed by a large prime is now exclusively yours to compete for. The competitive field shrinks dramatically. The work itself doesn't change — the same OMPF intake, the same PERSTEMPO desk, the same message center, the same on-site posture in Millington.
The trap, however, is that the incumbent is not out of the picture. CACI has a known WOSB subcontractor — Silotech Group — that is itself a SeaPort-NxG holder. Silotech sits in a position to flip the prime relationship and bid this directly with deep knowledge of the operation, the people, and the systems. Any other WOSB pursuing this needs to assume Silotech is the favorite and plan accordingly. That doesn't mean don't bid; it means understand who you're actually competing against and where your discriminators have to land.
The labor profile: 84.5 FTE, heavy on admin and data entry
The Level of Effort table in Section H is the clearest single picture of what this contract really is. The base year and each full option year carry 162,240 estimated direct labor hours. At the standard 1,920-hour man-year, that's 84.5 FTE per year. The 4.5-year total is 730,080 hours.
The labor mix is dominated by administrative and data entry roles, not analyst-heavy consulting work. Two labor categories — Administrative Assistant II Data Entry Operator and Administrative Assistant General Clerk 1 — each carry 36,500 hours per year, accounting for nearly half of the total annual effort by themselves. Add the General Clerk 2 category at 28,800 hours per year and you've described the operational core of this contract: high-volume document processing in Millington, on-site, five days a week.
The analyst categories (Analyst I through Analyst IV) carry meaningful hours but are not the center of gravity. There is one Program Manager II billed at 1,920 hours per year. Computer Operator categories handle the EMPRS production environment. The wage determination (WD#2015-4673) is incorporated, which means SCA labor rates apply to most of the workforce.
Place of performance: Millington, TN, with a 40-person on-site floor
This is not a remote contract. The Navy explicitly identified specific PWS tasks — record creation, walk-in window operations, supply storeroom operations, scanning, and several others — as requiring on-site execution. The minimum on-site headcount is 40 personnel per day. The Millington Message Center runs Monday through Friday, 0630 to 1700.
The two-step source selection: why April 21 is the real deadline
This solicitation uses a FAR 16.505 fair opportunity process, not a FAR 15.3 source selection. That distinction matters. The Contracting Officer is not bound by competitive range determinations, formal evaluation plans, or the late-is-late rule. He has wide latitude to determine which offerors are "viable" and to invite only those firms to submit full quotes.
That filter happens at Step One. By April 21 at noon ET, every interested WOSB must submit a two-page (single-sided) description of prior contract experience most similar to this PWS. Font size 12, graphics font 10, that's it. The Contracting Officer reads it, decides whether your firm is a viable competitor, and either invites you to Step Two or eliminates you with no recourse.
Two pages to demonstrate viability for an 84.5-FTE Navy records operation is genuinely tight. The instinct is to list every contract you've ever held. The better move is to lead with the one or two efforts that most closely mirror NPC RAMS — on-site DoD records work, high-volume document processing, helpdesk operations, message center experience — and to be explicit about your access to relevant personnel, including teaming partners or subs with stronger past performance if you need to lean on them. The solicitation specifically invites that approach.
How proposals are evaluated at Step Two
For firms that survive Step One, the evaluation at Step Two is best value tradeoff. Non-cost is more important than cost. Within the non-cost factor, Performance Approach is more important than Past Performance. Volume I (Performance Approach plus Past Performance) is capped at 10 pages.
The Performance Approach is forward-looking. The solicitation calls out, in unusually direct language, that statements like "the quoter understands," "will comply with the PWS," and "standard procedures will be employed" are inadequate. The government wants specific methodology — the techniques, disciplines, and procedures you propose to follow for OMPF records management, supply operations, message center operations, BUPERS/NPC FM support, and the PERSTEMPO Fleet Support Desk. Each of those is called out as a distinct topic the response must cover.
Past performance requires three references from the last five years with at least one year of performance completed. Subcontractor past performance is accepted but weighted relative to the share of the total solicited effort the sub will perform. If you're leaning on a teaming partner for credibility, the cost volume needs to clearly identify what the sub will do.
Cost is evaluated on realism. A full man-year is defined as 1,920 hours. Travel is capped by year ($50K base, $50K each option year, $25K for the six-month option), and the government will use those ceilings in its evaluation. Indirect rate ceilings, if proposed, may be incorporated into the resultant task order without discussion.
The bottom line for WOSB pursuers
This is a real opportunity that just got a lot smaller. A long-running Navy records contract is moving from full-and-open to WOSB-only. The work is operationally heavy, on-site in Millington, and currently sitting with a large prime whose WOSB sub is in a strong position to flip and bid directly.
If you are a WOSB SeaPort-NxG holder with relevant DoD records, helpdesk, or document processing past performance — or a teaming relationship with a firm that has it — this deserves immediate attention. Step One is six days away, and the two-page submission is the gate to everything else. If you are not a WOSB SeaPort-NxG holder, this one isn't yours, but the move from full-and-open is worth tracking as a signal of how the Navy may handle similar Millington-based recompetes going forward.
We generated a 3-page Opportunity Snapshot from the full 65-page solicitation package. You can download it at rfpsnapshot.com/npc-rams-snapshot — it covers the full labor mix, the two-step source selection, evaluation criteria, and the notable requirements in a format built for a fast go/no-bid review.